1. Overview

At APJ Yoga Foundation, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our procedures and requirements for returns, exchanges, and refunds.

2. Returns

Eligibility:

• Items must be unused, in the same condition that you received them, and in the original packaging.
• Items must be returned within [  7  ]  days from the date of purchase.

Non-returnable Items:

• Some health and personal care items

Return Process:

1. Contact our customer service team at apjherbals@gmail.com to initiate the return process.
2. Please provide your order number, a description of the issue, and a photo if applicable.
3. Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at apjherbals@gmail.com

Refunds

Eligibility:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.

Approval and Processing:

• If your return is approved, we will initiate a refund to your original method of payment.
• The refund will be processed within [   2    ] business days, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [apjherbal@gmail.com or  call us @ 9841259954].

Shipping Costs

Return Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (you received an incorrect or defective item, etc.).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.